Return & Refund Policy

Return Policy

At WTILIFE, we believe you’ll love our outdoor gear, but just in case you don’t, we offer a hassle-free return policy. You can return any unused, resalable products purchased directly from our website within 30 days of purchase. Read on to learn more about our return process or to initiate a return.

Please note: All purchases of replacement parts for WTILIFE products are final and cannot be returned. WTILIFE gladly accepts returns of sale-priced items.

Didn’t believe us when we said how spacious our double sleeping pad is? Or maybe your partner told you that you don't need another tent, and now you have to return it? (Even though we both know you do; it’s totally different from all your other tents.)

We understand that online shopping sometimes leads to returns, and we strive to make the process as simple as possible. To qualify for a return, please ensure the following criteria are met:

  • Your item was purchased directly through wtilife.com within the last 30 days.
  • Your item is unused and in a resalable condition, including tags attached and/or packed in its original box. Items returned in less-than-resalable condition (dirty, damaged, or covered in pet hair) will not be accepted. Sleeping bags and liners are considered personal items, similar to bedding, and cannot be returned if used, due to hygiene and cleanliness concerns.

If your return meets the above requirements or if you have any additional questions about our return policy, please contact our Customer Experience team.

For most U.S. purchases, excluding Alaska and Hawaii, we will provide a $9.99 flat-rate return shipping label, which will be deducted from your refund. However, we offer free return shipping labels for exchanges. If you need to return multiple orders, the $9.99 fee will apply to each order returned. Please note that original shipping costs are non-refundable, although we may offer store credit or exchanges that include those costs.

For purchases made in Canada, Alaska, and Hawaii, creating the return label and covering shipping fees will be the customer’s responsibility. We do not refund original shipping costs, taxes, or duties paid with your order.

To begin the return process, please complete the form below. A member of our Customer Experience team will be in touch shortly!